Privacy Policy

Scope

This policy explains how TokenDate processes personal information through our website, console, APIs, support channels, and related services (the “Services”). A separate written agreement may govern an organization’s use where it expressly applies.

Information we collect

We collect information you provide when you create an account, configure an organization, contact support, or make a payment. This can include account and contact details, authentication credentials, billing records, communications, and feedback.

We process prompts, files, images, audio, video, API parameters, and other content you submit, together with request metadata and usage records, to provide routing, processing, security, and support. Submit content only when you have authority to do so.

Information collected automatically

We receive technical and usage information such as IP address, browser and device characteristics, timestamps, pages and features used, error reports, request volume, model-routing details, and security events. This helps us operate, troubleshoot, measure, and protect the Services.

How we use and share information

We use information to provide, maintain, secure, and improve the Services; manage accounts, quotas, and payments; respond to support; prevent fraud and misuse; and comply with law. We may use aggregated or de-identified statistics and do not sell personal information.

We may share necessary information with hosting, infrastructure, payment, support, security, analytics, and communications providers. We may also disclose it for legal compliance, safety and rights protection, or a corporate transaction.

Third-party providers

The Services may route requests to third-party model, cloud, or integration providers. They may process request content and technical information to perform the requested service under their own applicable terms and privacy practices. You are responsible for reviewing terms for services you enable.

Retention, transfers, and security

We retain information for as long as reasonably necessary to provide the Services, meet accounting, security, dispute-resolution, and legal obligations, and enforce our agreements. Retention varies by data type and purpose.

Information may be processed outside your country. We use reasonable technical and organizational safeguards, but no online transmission or storage system is completely secure.

Your choices, cookies, and updates

Depending on applicable law, you may request access, correction, deletion, restriction, portability, or objection. Update available account details in the console or contact support with enough information to verify your request.

We use cookies or similar technology for authentication, preferences, security, and measurement. The Services are not directed to children who cannot lawfully use them. We may update this policy and will post the revised date here.