Refund Policy

Scope

This policy applies to purchases made directly through TokenDate unless a separate agreement or an authorized reseller’s or payment platform’s terms apply. Read it together with the Terms of Service and purchase details shown at checkout.

Requesting a review

You may request review of a duplicate charge, demonstrable payment-processing error, or eligible unused prepaid balance within 14 days of payment. Include the account email, payment reference, date, amount, and a clear explanation.

Usage and cancellation

Consumed API requests, credits, quota, or other prepaid value are generally non-refundable. Cancellation stops future use or renewal where available; it does not automatically reverse charges for value already provided or consumed.

Where applicable law requires a refund or cancellation right, we will apply that law. This policy does not limit mandatory consumer rights.

Charges normally not eligible

Except where required by law or caused by a verified TokenDate billing error, we generally do not refund consumed usage, charges caused by failure to secure credentials, exchange-rate differences, taxes, or third-party payment-provider fees.

Review and processing

We review eligible requests in good faith and may request transaction details, account verification, or request logs. A request does not guarantee approval; depending on the facts and law, we may approve a full or partial refund, account credit, or no refund.

Approved refunds are normally returned to the original payment method where possible. Bank, card-network, currency, and payment-provider processing times are outside TokenDate’s control.

Disputes and contact

Please contact us before filing a chargeback so we can investigate. If a payment dispute is opened, we may provide relevant transaction and account records and restrict the affected account while it is pending.

We may update this policy for product, payment, or legal changes. For billing assistance, use the support channel in your TokenDate account.